FAQs
Member/Partner Portal
Q: I am a current OLTCA Member/Partner. How do I access my account?A: If you know your username and password please click here to login. If you do not know your username and password you can retrieve that information by clicking here and entering the email address that was used to sign up for your account.
Q: How do I update my profile?
A: To update your profile, click on "My Profile" in the member portal menu. Review your information, make changes as necessary, and click on the "Save Changes" button to update your profile.
Please note: All "required" fields must be filled out prior to updating your profile otherwise changes will not be saved.
Q: How can I renew my membership online?
A: You can renew your membership by selecting "My Invoices" in the Portal menu. To pay for membership dues by credit card (for renewals less than $2,000), select "Register & Pay Online".
Username & Password Assistance
Q: I do not know my username and password.A: If you are a current member you can retrieve your username and a temporary password via email by clicking here and entering the email address that was used to sign up for your account.
Q: I don't know the email address that was used to sign up for my account
A: If you attempt to retrieve your credentials and your email does not match what we have on file please contact OLTCA at membership@oltca.com.
Q: I received an email containing my username and a temporary password, what next?
A: Please proceed to the login page and type in your username and temporary password.
Q: I am having trouble accessing my account with the username and temporary password that was sent to me.
A: We recommend that you type the username and password that were provided via email. If you copy and paste the selection into the username and password fields, sometimes you may copy and paste an extra "space" that the system will not recognize.
Q: I pressed the "Retrieve Username and Password" button more than once, will I get more than one email?
A: You can retrieve your username and a temporary password as many times as you wish but the system will send you additional emails. Note that the most recent email you've received will contain the temporary password that will allow you to access your account.
How To: Video Tutorials
As part of OLTCA's efforts to educate our membership on the Member & Partner Portal, we have been utilizing our bi-weekly Member & Partner update calls to showcase features and functions of the portal and will continue to do so throughout 2024.
You can access the HOW TO video tutorials page, here.